Shipping & Handling


SHIPPING & HANDLING INFORMATION

All Foreign Hearts domestic orders have free express shipping for all orders over $50 and now do International shipping. Please read the below information carefully before making your purchase.

DOMESTIC ORDERS

Delivery and Handling time

We know you want your new clothing ASAP, therefore orders placed before 3pm each business day are packed and sent the same day. We use Australia Post Express ensures next business day delivery within the express post network (Australian capital cities and major metro areas). However, some regional areas outside the express post network may be 2-5 days. All items are shipping from Maroochydore BC, QLD 4558. Some specialty or pre-order items may take longer to ship out to you; customers who's orders cannot be shipped out as per our handling specifications will be notified via email.

If you have not received your items within 4 business days of conformation of your order please contact us with your full name and order number and we will look into it immediately. It is often worthwhile checking your local post office to ensure it isn't there waiting for you.

Tracking your order

Once your order is packed and has left our dispatch office, you will receive an email with a tracking number to track your parcel through Australia Post. 

If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post.

Large orders

ID may be required for larger orders or orders that PayPal/banks have required ID for before shipment. We will send you an email directly after order should you need to verify your ID with us.

Delivery Damage

We use protective packaging and reputable shipping companies, to limit delivery damage as much as possible. Although transit damage is rare, it can sometime occur. If you have received a package that you deem damaged, please contact us within 24 hours of receiving with photos and details of the damage.

Acceptance of Delivery

It is the responsibility of all customers to organise their own acceptance of items based on the delivery options they chose. Any re-delivery of parcels needs to be arranged and paid for by the customer. 


Incorrect Address

It is the customers responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, you need to contact us before your order is dispatched. If your order has already been dispatched, we will not issue a refund or pay for re-delivery of your purchase.

INTERNATIONAL ORDERS

We now take international orders. Your shipping will be calculated at checkout based on your order, however, we have put below some of the international shipping options we have! If you would like to make a purchase and are not located within Australia and your country is not on our list, please contact us for more information and we will endeavour to help you.

Australia

Free express postage on orders over $50

$0.00

$10 Flat rate postage for all orders under $50

$10.00

New Zealand

Pack & Track 3 – 10 work days 0.0 – 0.5 kg

$15.00

Pack & Track 3 – 10 work days 0.5 – 1.0kg

$25.00

Pack & Track 3 – 10 work days 1.0 kg - 1.5 kg

$35.00

Canada

Pack & Track 3 – 10 work days

$20.00

Pack & Track 3 – 10 work days 0.5 – 1.0kg

$30.00

Pack & Track 3 – 10 work days 1.0 kg - 1.5 kg

$40.00

USA

Pack & Track 3 – 10 work days

$20.00

Pack & Track 3 – 10 work days 0.5 – 1.0kg

$30.00

Pack & Track 3 – 10 work days 1.0 kg - 1.5 kg

$40.00

Rest of the world

Pack & Track 3 – 10 work days

$25.00

Pack & Track 3 – 10 work days 0.5 – 1.0kg

$35.00

Pack & Track 3 – 10 work days 1.0 kg - 1.5 kg

$45.00